Red Box

Start by turning every phone call and meeting into governed, searchable evidence without touching your phone system. With Red Box, admins connect existing telephony, trader voice, contact center, mobile, and meeting tools in a single console. Select which users, queues, or lines to record, map them to storage and retention policies, and verify capture with live diagnostics. Roll out site by site or all at once, apply default rules, and onboard new locations by cloning proven templates—no rip-and-replace required.

Compliance teams then shape policy to match regulation and business practice. Build recording rules by geography, desk, line of business, or schedule; enforce consent tones and pause/resume triggers; and pin legal holds on specific matters. Evidence management is audit-ready with chain-of-custody, tamper-evident logs, and immutable storage options. Encryption is on by default, with customer-managed keys and strict role-based access so only the right people can search, listen, and export. Generate regulator-friendly reports in minutes instead of days.

Supervisors and quality leads can move from manual spot checks to targeted, data-driven reviews. Feed audio and metadata to preferred transcription and analytics engines to surface themes, keywords, and anomalies. Flag potential breaches, risky phrases, or customer distress automatically, and route items to case queues. Coach agents using time-stamped annotations, compare adherence across teams, and share redacted clips for training. Plug outcomes straight into CRM, dispute workflows, and trade surveillance tools so follow-up actions are tracked and measurable.

IT and developers can automate at scale. Use APIs and webhooks to stream audio and rich context to data lakes, SIEM, and AI platforms, or to pull precise records into custom apps. Mix on-prem, private cloud, and public cloud as needed and migrate from legacy systems with zero data loss. High-availability options keep recording online during upgrades, and health dashboards highlight issues before they impact users. Scale storage inline with retention strategy, apply tiered archiving to control cost, and validate posture with end-to-end test calls and synthetic monitoring.